This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Shipping

Far West Fungi ships through UPS. For orders shipping with UPS service, you must provide a physical address—no PO boxes for UPS packages. Far West Fungi does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered. If you require immediate assistance with the shipment of your order, please call us at (650) 871-0786, and we will be glad to provide shipping options and timelines for you.

Returns Policy

Please do not ship living items back to Far West Fungi. If you suspect that your living item is damaged or defective, contact Far West Fungi immediately. Our Customer Service team will assist you.

Far West Fungi does not accept returns of living items.

Below, you will find information pertaining to returns of non-living items for various reasons.

Defective/damaged merchandise

Far West Fungi will replace defective merchandise free of charge provided you fulfill these following steps:

Damaged/defective merchandise must be reported to Far West Fungi within 7 business days from the date of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees.

Customers notifying Far West Fungi of a return should contact us via phone (650-871-0786) whenever possible, or by email (farwestfungi@yahoo.com) or fax (650-871-8156). Standard mail should be the last form of communication and is not recommended.

When notifying us of a return, please have your order number available this 4 digit number will appear on the upper left corner of the invoice e-mailed upon shipping.

Having informed Far West Fungi of the intent to return product, please ship defective item(s) back to Far West Fungi with adequate and suitable packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.

Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

Far West Fungi will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Returns for reasons other than defect/damage

For returns of this sort, please be aware of the following policies and steps for returning products to Far West Fungi:

Merchandise being returned for reasons other than defect or damage will be subject to a 10% restocking fee.

Far West Fungi must be notified of all returns within 7 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.

Customers notifying Far West Fungi of a return should contact us via phone (650-871-0786) whenever possible, or by email (farwestfungi@yahoo.com) or fax (650-871-8156). Standard mail should be the last form of communication and is not recommended.

When notifying us of a return, please have your order number available this 4 digit number will appear on the upper left corner of the invoice e-mailed upon shipping.

Having informed Far West Fungi of the intent to return product, please ship defective item(s) back to Far West Fungi with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.

Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

Upon receipt of the return package, Far West Fungi will calculate return costs, and contact you to verify that a return has been made.

Far West Fungi will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Refunds Policy

Far West Fungi does not offer refunds for living items. Please do not ship living items back to Far West Fungi. If you suspect that your living item is damaged or defective, contact Far West Fungi immediately. Our Customer Service team will assist you.

In the event that a refund is approved for your return of non-living items, the following protocols shall apply:

We prefer to issue a refund in the same form of payment used during the original purchase of the product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction of your order, we may not be able to process a refund to your credit card. In this instance, we will issue all refunds in the form of a check.

When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)

Store Policy

Far West Fungi is committed to respecting your privacy and providing you proper protection and management of any Personally Identifiable Information you choose to share with us. “Personally Identifiable Information” consists of any information by which you can be personally identified or contacted, such as your first and last name, home or other physical address (including street name and name of a city or town), telephone number, e-mail address, or social security number.

Your privacy is important to us. Far West Fungi will not sell, share, or rent your Personally Identifiable Information to third parties in ways different from what is disclosed in this statement.

Collecting Your Information

Far West Fungi collects information from you at several different points on our website to facilitate the delivery of services or the fulfillment of an order. We may collect your IP address to analyze trends and customer interests as well as to administer the site, track your site movement, and gather broad demographic information for aggregate use. IP addresses are not linked to Personally Identifiable Information.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Our shopping cart host Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

There will be times, such as when placing an order at which we may request personal information such as your name, billing/shipping address, telephone number, e-mail address, credit card information, etc. It is solely your choice whether or not you provide this information. However, should you choose not to provide the information, we may be unable to process an order, fulfill a service, or display certain content on our website.

Updating Your Information

At any time you may review, update, correct, or change the Personally Identifiable Information you have provided to us. You may also choose to no longer receive any communication from Far West Fungi. You may use our website, through the My Account pages, to change your information. Alternatively, you can e-mail us at farwestfungi@yahoo.com, or call us 415-989-9090.

You may also write to us at: Far West Fungi 1 Ferry Building Shop 34 San Francisco, CA 94111



Security

This website takes every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to Personally Identifiable Information.

Notification of Policy Changes

If we decide to make material changes to our privacy policy, in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is June 2004.

Questions/Feedback

If you have any questions about the privacy or security at our website, you can send an e-mail to farwestfungi@yahoo.com